Privacy Policy
Quality Solutions – Privacy Policy
This is the privacy notice of Quality Solutions Ltd.
We respect your privacy and are committed to safeguarding your personal data. This privacy notice is intended to inform you about how we manage your personal data when you visit our website (irrespective of your location). It also details your privacy rights and how you are protected by data protection law.
This privacy notice includes the following topics: WHO WE ARE AND IMPORTANT INFORMATION THE PERSONAL DATA WE COLLECT ABOUT YOU HOW WE COLLECT YOUR PERSONAL DATA HOW WE USE YOUR PERSONAL DATA
WHO WE SHARE YOUR PERSONAL DATA WITH INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
QUERIES, REQUESTS OR CONCERNS
WHO WE ARE AND IMPORTANT INFORMATION
What is the purpose of this privacy notice?
This privacy notice is designed to provide you with information on how we collect and process your personal data through the use of our website, including any data you may provide when you subscribe to our newsletter or download our guides. Our website is not intended for children and we do not knowingly collect data related to children.
This privacy notice should be read alongside any other privacy notice we provide on specific occasions when we are collecting or processing personal data about you. This privacy notice complements other notices and is not intended to override them.
Data Controller
Quality Solutions Ltd is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice).
Our contact details are:
Address: Quality Solutions Ltd, 343-353 Staines Road, Hounslow, TW4 5DD. E-mail: info@qualitysolutions.uk
Tel: 02085705646
For all data matters contact our data protection officer at info@qualitysolutions.uk.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes: first name, last name, company name
Contact Data includes: E-mail address, telephone number
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We do not collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE COLLECT YOUR PERSONAL DATA
We use various methods to collect data from and about you including through:
Data lists: Occasionally, we may purchase data lists from a third party to enable us to reach more businesses with our products and services. The list includes your company details as well as personal information of a key contact. These details were collected by a research team and provided as the best contacts for the company. Consent to appear on these lists is regularly checked and updated.
Direct interactions. You may provide us with your identity and contact details by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Subscribe to our service or publications; Request marketing to be sent to you.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Performance of Contract: This involves processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest: This refers to the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We ensure that we balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us via e-mail at mailto:info@qualitysolutions.co.uk.
Compliance with a legal or regulatory obligation: This involves processing your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our data protection officer at mailto:dpo@qualitysolutions.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data
Lawful basis for processing including basis of legitimate interest
To add you to our marketing list
(a) Identity
(b) Company name (c) Contact Details
Expressing interest in receiving future advice, guides and content
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you have requested information from us or given us permission to send you further communications, you will receive marketing communications from us, unless you have opted out of receiving such marketing.
Opting out
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at info@qualitysolutions.uk at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please refer to our cookiepolicy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you require an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at mailto:info@qualitysolutions.co.uk. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
WHO WE SHARE YOUR PERSONAL DATA WITH
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
Service providers who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. Regulators and other authorities who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to the processing of your personal data.
Request restriction of processing your personal data. Request transfer of your personal data.
Right to withdraw consent.
You can exercise any of these rights by emailing mailto:dpo@qualitysolutions.co.uk.
CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated on 01/07/2023. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
QUERIES, REQUESTS OR CONCERNS
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our data protection officer at mailto:dpo@qualitysolutions.co.uk.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioner’s Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.